All bookings for stays in Harbour Inn Design Townhouse (by email, phone or website) must be under these terms and conditions. Please read carefully as they have important information. In case of any query about this matter, do not hesitate on contacting us.
1.1 Individual booking
With your reservation, you agree to our cancellation policy. For flexible rates, a cancellation free of charge occurs until 48 hours prior arrival. In case of late cancellation or no-show, a charge of 50% of the total amount of your stay will take place. This policy is valid throughout the stay and applicable to early departures as well. For non-refundable rates, the total amount of the reservation must the charged in order to confirm the booking. Any cancellation, early departure or no-show will not be refunded at any time.
Any reservation required to be paid by any other method than a credit card registered in the guest’s name, must be prepaid in full in order to confirm the booking.
Check-in time is 2:30 p.m. local time.
Check-out time is 11:30 a.m. local time.
Harbour inn Design Townhouse is non-smoking in all areas. Any breach of this policy entitles us to charge the guests credit card, the additional value of that night’s accommodation.
Please note that we only allow listed guests to access to the room, any other person needs to be identified and should be informed in advanced.
The credit card used on the booking is used as guarantee in case of any charge not settled upon departure.
1.2 Booking request
The booking will not be complete until received a confirmation number from Harbour Inn Design Townhouse.
A valid credit card (debit cards are not accepted) is required in order to guarantee and confirm the booking. To confirm a non-refundable room, the total amount of the reservation will be charged on the given credit card. In case of a flexible rate room, the given credit card will only be charged if one of the specified events listed below occurs.
1.3 Group booking
Group reservations are subject to an extended cancellation policy. We consider a group reservation, a group of 4 or more rooms with the same arrival and departure dates. Please contact us for group availability and conditions.
1.4 Booking cancelation or modification
Please contact us in case of any modification request. Availability and/or surcharges to be confirmed.
Harbour Inn Design Townhouse reserves the right to cancel a booking at any time, however all efforts will be made in order to avoid it. In such circumstances, a full refund will be provided and no further liability about the cancellation.
If the requested modification is not possible, a cancellation will occur, and cancellation policy will be applicable to the booking.
Cancellation, no-show or early departure on a flexible rate
If a cancellation request arrives no later than 2:30pm local time, 48 hours prior to the day of arrival, there will be no charge in relation to the cancellation. Any cancellation request received after 2:30pm local time, 48 hours prior to arrival, will be subject to a fee equivalent to 50% of the total amount of the booking. This cancellation fee will be charged to the card details related to the booking. This cancellation fee will also be applied in case of a no-show or early departure.
Cancellation, no-show or early departure on a non-refundable rate
A non-refundable rate booking will incur the entire stay charge in case of cancellation, no-show or early departure.
A cancellation request must be informed in writing by sending an email and afterwards subject to confirmation by the property.
2. Check-in & Check-out
Check-in – It is permitted from 2:30pm, unless otherwise agreed. Further communication with our front office team well be needed in order to give instructions to access the room.
Check-outs - We kindly ask guests check-out until 11:30am.
All guests need to confirm identity by providing a passport or other form of identification at check-in, in terms of security and prevention of fraud.
Guests travelling from outside the European Union are required by law to show a passport at the time of check-in. If any passport is showed, Harbour Inn Design Townhouse reserves the right not to honour the reservation. This record will be retained and will be disclosed to official entities as required by law.
Guests under 18 years old
Any guest under 18 must be accompanied by adults during their stay. If this is not verified, Harbour Inn Design Townhouse reserves the right to refuse their stay.
The price of the stay is the price mentioned during the reservation process, whatever it is via the website, by telephone or email and already includes taxes (VAT). Please do confirm the price in your confirmation email as it can occur any error and communicate with us any mistake.
All charges incurred during guests stay which have not yet been paid for in advance, will be immediately charged on the provided credit card.
4. House rules during the stay
The images of our rooms and facilities showed on the website are only for illustrative purposes. The reservation is for a particular room type and, however we will try to attend a specific room request, we cannot guarantee that it will be attended and stay in a specific room during your stay.
All guests are asked to respect not only other guests but nearby residents as well, when in their room, hallways, any other premises of the property and surrounding area.
No smoking is permitted inside Harbour Inn Design Townhouse at any time, mainly in the guest room. Harbour Inn Design Townhouse reserves the right to charge the card used to confirm the booking a reasonable fee in the event of suspecting smoking has taken place in the room during the stay. It also reserves the right to terminate the remainder of the stay whenever the guest fails to comply with this smoking policy.
Animals and Pets
No animals or pets are allowed in the property. Harbour Inn Design Townhouse reserves the right to terminate the remainder of guests stay whenever an animal is detected.
Any accident or injury suffer by a guest must be reported whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident, in order to comply with health and safety obligations and for insurance purposes.
Harbour Inn Design Townhouse kindly asks guests to respect other guests and refrain from any improper, abusive or violent behaviour or any illegal conduct during their stay and reserves the right to reject the guest from the premises and cancel the remainder of their stay.
Harbour Inn Design Townhouse rooms and facilities must be respected. If any damage to the room during the guests stay, or if any items are missing from the room upon departure, a charge of a reasonable fee will take place on the credit card used to confirm the booking in respect of such damage and/or missing items.
Unfortunately, there is no parking available at our property. There is public parking in the surroundings however a fee is applied.
5. Damages & losses
A safe is provided in each room for the storage of personal items. All reasonable efforts are held to provide a secure hotel environment. Nevertheless, the risk of damage, loss or theft of guest’s personal possessions is always possible as it cannot be eliminated entirely. Harbour Inn Design Townhouse reserves the right, in its sole discretion, to refuse to store any personal belongings of guests.
Harbour Inn Design Townhouse shall not be liable for any damage, loss or injury suffered by any guest or to their property. This does not exclude or limit in any way Harbour Inn Design Townhouse liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
6. Personal information
7. Other important terms
Harbour Inn Design Townhouse will not be responsible and will not pay any kind of compensation when preventing or delayed from performing their obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
This agreement can be transfer to other entity. Harbour Inn Design Townhouse may transfer rights and obligations under these terms to another organisation, however it will always be informed to guests in writing if this situation happens. This transfer will not, in any way, affect guests’ rights under the contract.
If, by any chance, a court finds part of contract unlawful, the rest of it will continue in force. Each of its paragraphs operates separately, so, if any court or relevant authority decides that any of them are illegal, the remaining paragraphs will remain in effect and full force.
Governing Law & Disputes
These terms are governed by Portuguese law and guests can bring legal proceedings in relation to these terms or their stay at Harbour Inn Design Townhouse in the Portuguese courts. If guests reside in other European country, consumer law and regulation may mean they can bring legal proceedings in their country.
Another Dispute Resolution
Other dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without having to go to court. Guests can contact an alternative dispute resolution provider in order to proceed with any complaint, submitting it to the European Commission Online Dispute Resolution platform.